Save up to 60% annually through independent third party maintenance with Alpha Digital
Over priced and ineffective IT maintenance costs can be a drain on the lifeblood of any enterprise. Alpha Digital support packages have been designed precisely to stem that flow. With flexible and comprehensive coverage, they are there to save customers time and money by providing exactly the support they need, when they need it.
Alpha Digital offer comprehensive, multi-vendor support packages with optional 24/7/365 phone support and hardware on-site response times of as little as 2 hours – improving your service levels and consolidating all your IT support for ease of management.
Choose from four fantastic service tier levels;
Alpha Platinum Support
For mission critical. Failure prevention, Instant recovery.
24x7x2 hour response, 365 days a year.
Alpha Gold Support
Designed for high availability business critical systems.
24x7x4 hour response, 365 days a year.
Alpha Silver Support
Blanket system support for hardware, software, and network products.
Monday to Friday 9-5.30, 8-hour response
Alpha Bronze Support
Resolve IT Issues fast, phone access to experienced engineers.
On-site next business day response
Take advantage of extensive support features;
24/7 2, 4 or 8-hour response
Free Site Audit
Account Support Plan
Field change order
Reporting and self-monitoring
Online & telephone support
System activity log
Online Support centre
Software patch access
Our trained and accredited technicians carry a full spares inventory with the aim of responding and resolving issues the first time, every time.
Support can be tailored to your requirements, with flexible additional support options available including custom service levels and custom uptime guarantees.
For a detailed breakdown on specific vendors and services, check out the below;