Speak to us! Call 08450 211 211|sales@alpha-digital.co.uk
Support / Maintenance 2018-01-02T10:12:16+00:00

Save up to 60% annually through independent third party maintenance with Alpha Digital

Over priced and ineffective IT maintenance costs can be a drain on the lifeblood of any enterprise. Alpha Digital support packages have been designed precisely to stem that flow. With flexible and comprehensive coverage, they are there to save customers time and money by providing exactly the support they need, when they need it.

support-400px-compressor

Alpha Digital offer comprehensive, multi-vendor support packages with optional 24/7/365 phone support and hardware on-site response times of as little as 2 hours – improving your service levels and consolidating all your IT support for ease of management.

Choose from four fantastic service tier levels;

Alpha Platinum Support

For mission critical. Failure prevention, Instant recovery.

24x7x2 hour response, 365 days a year.

Alpha Gold Support

Designed for high availability business critical systems.

24x7x4 hour response, 365 days a year.

Alpha Silver Support

Blanket system support for hardware, software, and network products.

Monday to Friday 9-5.30, 8-hour response

Alpha Bronze Support

Resolve IT Issues fast, phone access to experienced engineers.

On-site next business day response

Take advantage of extensive support features;

  • 24/7 2, 4 or 8-hour response

  • Free Site Audit

  • Account Management

  • Account Support Plan

  • System Check

  • Field change order

  • Event monitoring

  • Management service

  • Reporting and self-monitoring

  • Online & telephone support

  • On-site service

  • Parts replacement

  • Remote diagnostic

  • Customer-defined

  • System activity log

  • Mission-critical escalation

  • Online Support centre

  • Self-Solve Online

  • Software patch access

Our trained and accredited technicians carry a full spares inventory with the aim of responding and resolving issues the first time, every time.

Support can be tailored to your requirements, with flexible additional support options available including custom service levels and custom uptime guarantees.

For a detailed breakdown on specific vendors and services, check out the below;

Network Hardware Support
Enterprise Server Support
Cisco Maintenance
HP Server Maintenance
Sun | Oracle Maintenance

For more information call us on 08450 211 211 or use our contact form.