Cisco Support & Maintenance

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Pro-rata Cisco technical support and maintenance. Flexibility is essential.

We understand that our clients are busy, and tendering, price analysis, etc. are time-consuming aspects. We offer a flexible range of service packages so our clients can cover equipment in the short term and ultimately bring them in line with existing contracts.

Complete coverage

Whether you buy systems through us or not, we aim to provide both cost saving and peace of mind.

We cover all of the UK and the most of Europe, with access to a network of fully accredited 24/7 Cisco engineers. Our flexible service packages are designed so that you can achieve a direct price comparison and rationally make an informed choice. Our service packages range from mission critical (24/7) 2-hour coverage through to entry level next day 4-hour support.

  • Guaranteed fix times

  • Onsite troubleshooting services for complex network software issues

  • Access to C.C.I.E’s

  • Performance guarantees

  • Guaranteed SLA’s

  • Dedicated account manager

  • Alpha Digital Solutions to handle any network changes

  • Customer review process

  • Flexible cover options

  • TAC access

  • IOS software updates

Cisco router support product line;

Current models

  • 3900 Series Integrated (3925, 3925E, 3945, 3945E),
  • 4000 Series Integrated (4321, 4331, 4351, 4431, 4451-X)
  • 800 Series Integrated
  • ASR1000 Aggregation
  • Catalyst 6500 Series

Extend your end of life range;

  • 800 Series (C812, C819, C857, C878, C880, C881, C897)
  • 1800 Series (1801, 1802, 1803, 1805, 1811, 1812, 1841, 1861E, 1861)
  • 1900 Series (1905, 1906C, 1921, 1941,
  • 2800 Series (C2801, C2811, C2821, C2851)
  • 2900 Series (C2901, C2911, C2921, C2951)
  • 3800 Series (3825, 3845)
  • 3200 Series Rugged (3220, 3230, 3250, 3270)

 

cisco asr1000
cisco routers

We can support the following Cisco Switch models;

Current models

  • 350X Stackable Managed Sitch
  • 550X Stackable Managed Switch
  • 4500 Series Switches (4506, 4507, 4510)
  • Catalyst 2960-X, 2960-S, 2960-SF & Plus Series
  • Catalyst 3560-V2, 3560-C, 3560-CX
  • Catalyst 3650 & 3560-XSeries
  • Catalyst 3850 Series
  • Catalyst 3750-V2
  • Catalyst 4500 & 4500-X Series
  • Catalyst 4900 Series
  • Catalyst 6500 Series
  • Catalyst 6800 Series
  • Nexus 2000 Series
  • Nexus 3000 Series
  • Nexus 4000 Series
  • Nexus 5000 Series
  • Nexus 6000 Series
  • Nexus 7000 Series
  • Nexus 9000 Series

EOL and discontinued Catalyst models

  • Catalyst 2960 Series
  • Catalyst 3550 Series
  • Catalyst 3560 Series
  • Catalyst 3750 Series
  • Catalyst 4500 Series

Cisco 93128 Nexus

 

Cisco 6513 Switch

 

 

 

cisco 3560 stacked range

Legacy system support – no rise in price

A key point here is that our maintenance prices remain constant the older your equipment is. Conversely, when dealing direct with OEM, you may find that the opposite is true.

Most of our customers have genuine reasons for using legacy systems. These reasons include:

  • Applications that run an older version of IOS. Therefore, needing to keep using older hardware models.
  • Short term contracts for specific projects. These may have a limited lifespan, and older equipment will do the job just fine.
  • It may be costly to re-train technical staff on newer IOS levels

Many older systems are now being refused OEM support. This is often a tactic used to force a migration to more modern equipment, hence a further outlay of cost. We understand that you DO have a choice and that you don’t have to go out to buy the latest and greatest. If it works fine, why not keep it a while, safe in the knowledge that if the worst happens, you’re covered anyway – at a fraction of the cost!

To speak with a member of our support team please call 08450 211 211, or use our contact form.