In order to be competitive, two things must be accomplished;
Provide a better service.
Deliver it competitively.
Alpha Digital Solutions’ customers have experienced this particular outcome as a result of effective implementation of Specialist Support and Service Delivery with a clear view of the incident lifecycle. Not only paying attention to the hardware itself but on a procedure, business pressure and friendly staff at Alpha Digital themselves.
Hardware & software support
Our national group of field based server support specialists is skillfully prepared to provide 24 / 7 onsite hardware support. When a fault can’t be fixed remotely and the incident demands a site visit, a member of our service team using the backing from our extensive spares and logistics facilities will handle nearly any incident quickly and efficiently with minimal interference.
Alpha Digital Solutions provides complex guidance and support throughout the midrange Operating System (OS) environment. Our competence in software support means our customers can access our telephone assistance service, giving access to OS software support throughout the many leading vendors.
Our Enterprise Server Support offers you;
Greater network availability through fast response times
Multi-vendor technical expertise
UK and European coverage
Dedicated 24/7 Support Desk
Extensive spares facilities
Onsite Fix, response and advanced replacement
Software Telephone Advice and Guidance (TAG) service
Less expensive expert services
Alpha Digital Solutions’ multi-vendor services team offers an extensive range of support services through a scalable structure providing real value to the customer. Our combination of flexible Service Level Agreements ensures we can customise and shape our maintenance service solutions for the needs of your organisation. We’ll work directly with you to determine and prioritise your crucial maintenance needs for your server infrastructure. With this information we’re able to produce the best-suited range of service levels then include them under just one support contract, lowering your overhead and downtime while raising business productivity.
With networks demanding 24/7 availability, increased pressure is becoming more common. Through our Network Operations Centre, Alpha Digital Solutions monitors some complex systems throughout the UK, Ireland, and mainland Europe and quickly alerts customers of potential issues before there is a substantial effect on business. Remote monitoring can save businesses from the time, hassle and expenses of a call out.