Third Party Sun / Oracle Enterprise Maintenance Services & Support
Our portfolio provides a range of support services to protect your oracle server infrastructure during its working lifetime. These services provide advanced replacement of hardware parts with engineering if contracted plus technical telephone support.
All maintenance contracts will get the following levels of cover:
Single Point of Contact
Our Oracle support service will provide incident and problem management for all service requests linked by the impact to the Customer network. Requests can be logged 24 hours a day, 365 days a year. Our service desk retains ownership for the request until such time as the Customer network member that logged the request states that the fault has been cleared.
Advanced Hardware Replacement
Full spares kit carried by engineers
24:7 Call Centre with D/R Capabilities
Fix First Policy
Free site audit
- Dedicated account manager
Real time call statistics
View contract inventory, by site, serial number and SLA
On line service review, with on line reports.
Flexible cover options from 24x7x4 to NBD
Full vendor independence – flexibility
Solid financial bedrock
Tailored IT maintenance service that covers the response times, fixed contracts and hardware equipment to your exact requirements.
SPARC M Series
SPARC S7, SPARC M7 to Intel® Xeon®24x7x4 Support
24x7x4 maintenance entitles you to advance replacement of hardware parts for all your products.
Oracle x86 Servers
Solaris, Linux, Red Hat, SUSE, Windows Server24x7x4 Support
Technical support is provided around the clock 365 days a year providing a single point of contact for all requests.
Mission Critical Servers
Netra SPARC, Netra x86 Servers24x7x4 Support
Accurate, fast advance parts replacement & Installation with improved network staff readiness and skill levels.
Legacy EOL Systems
Entry, Mid and High End Systems24x7x4 Support
Our extensive knowledge of Unix and Linux systems means we can offer end of life legacy systems support too
