Third Party Sun / Oracle Enterprise Maintenance Services & Support

Our portfolio provides a range of support services to protect your oracle server infrastructure during its working lifetime. These services provide advanced replacement of hardware parts with engineering if contracted plus technical telephone support.

All maintenance contracts will get the following levels of cover:

Single Point of Contact

For all support requirements in the UK our Technical Team and Service Desk can act as a Single Point of Contact for all server related incidents.

Our Oracle support service will provide incident and problem management for all service requests linked by the impact to the Customer network. Requests can be logged 24 hours a day, 365 days a year. Our service desk retains ownership for the request until such time as the Customer network member that logged the request states that the fault has been cleared.

  • Advanced Hardware Replacement

  • Full spares kit carried by engineers

  • 24:7 Call Centre with D/R Capabilities

  • Fix First Policy

  • Free site audit

  • Dedicated account manager
  • Real time call statistics

  • View contract inventory, by site, serial number and SLA

  • On line service review, with on line reports.

  • Flexible cover options from  24x7x4  to NBD

  • Full vendor independence – flexibility

  • Solid financial bedrock

Tailored IT maintenance service that covers the response times, fixed contracts and hardware equipment to your exact requirements.

SPARC M Series

SPARC S7, SPARC M7 to Intel® Xeon®

24x7x4 Support

24x7x4 maintenance entitles you to advance replacement of hardware parts for all your products.

Oracle x86 Servers

Solaris, Linux, Red Hat, SUSE, Windows Server

24x7x4 Support

Technical support is provided around the clock 365 days a year providing a single point of contact for all requests.

Mission Critical Servers

Netra SPARC, Netra x86 Servers

24x7x4 Support

Accurate, fast advance parts replacement & Installation with improved network staff readiness and skill levels.

Legacy EOL Systems

Entry, Mid and High End Systems

24x7x4 Support

Our extensive knowledge of Unix and Linux systems means we can offer end of life legacy systems support too

To speak with a member of our Unix or Linux team please call 08450 211 211, or use our contact form.